Shipping and Returns

Our Terms & Conditions for using this Online Shop

Pat Cronin Foundation shipping and returns policy. Before placing your order, please read through these Terms of Use for the Pat Cronin Foundation Online Shop. By using this website and making a purchase, you agree to the terms of use (“Terms of Use”) of the Pat Cronin Foundation Online Shop as set out below. The Terms of Use include the terms and conditions set out below, the Pat Cronin Foundation Terms and Conditions, and the Pat Cronin Foundation Privacy Policy. You are bound by these Terms of Use and should review them whenever you are using this website and making a purchase.

1. Stock

We endeavour to ensure that only accurate and up to date information is placed online. In the event that incorrect information is included in the Pat Cronin Foundation Online Shop, we will place a correction on the Pat Cronin Foundation Online Shop content area.

2. Intellectual property

The materials displayed on this website, including all editorial materials, information, photographs, illustration, artwork and other graphic materials, and names, logos and trademarks, are the property of Pat Cronin Foundation and are protected by copyright, trademark and other intellectual property laws. Any such content may be displayed and printed solely for your personal and non-commercial use. You agree not to reproduce, re-transmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the prior written consent of Pat Cronin Foundation.

Pat Cronin Foundation does not grant any licence or right in, or assign all or part of, its intellectual property rights in the content or applications incorporated into the website or in the user interface of the website.

3. Accuracy

Care has been taken to ensure that the products and descriptions of them on this site are accurate. We do not, however, promise or represent that it is accurate or free from errors or omissions and we reserve the right to make any necessary corrections. You should enquire with us directly to ensure the accuracy and currency of the material you seek to rely upon.

4. Unacceptable orders

Pat Cronin Foundation reserves the right to reject an order if, in its sole opinion, it is unacceptable.

5. Disclaimer of warranties

To the maximum extent permitted by law (most importantly the Australian Consumer Law):

Pat Cronin Foundation disclaims all warranties with regard to the information and applications contained on the website and your use of the website, including all implied warranties of merchant-ability and fitness of Pat Cronin Foundation, its contractors, agents, or employees disclaim liability for any damages whatsoever (including special, indirect or consequential) arising out of or in connection with the use or performance of the website whether in contract, at common law or in equity, or on any other basis.

If Pat Cronin Foundation becomes liable for any breach of any such condition or warranty, Pat Cronin Foundation’s liability shall be limited at its option, to any one or more of the following:

In the case of goods:

  • replacement of the goods or the supply of equivalent goods;
  • repair of the goods;
  • payment of the cost of replacing the goods or acquiring goods;
  • or payment of the cost of having the goods repaired;
  • and in the case of services:
  • to either supplying the services again or payment of the cost of having the services supplied again.

6. Security information

At the time that you place your order and are asked to supply personal information you enter a secure environment. From that time, the link between your Web browser and the Pat Cronin Foundation Shop will be protected using a security certificate. This will be indicated by the appearance of a padlock on your browser.

You should note that credit card numbers will not be stored on the web site and will never be made publicly available. All information concerning your order is encrypted and can only be viewed by members of the Pat Cronin Foundation Online Shop team with authorised access to that information. As noted your credit card details are not visible to the members of the Pat Cronin Foundation Online Shop team.

7. Stock availability

Pat Cronin Foundation will endeavour to supply all items publicised in the Pat Cronin Foundation Shop. Similarly, products will be removed from the Pat Cronin Foundation Shop as soon as Pat Cronin Foundation becomes aware that those items are unavailable. However, there may be unavoidable occasions when:

  • All or part of your order cannot be fulfilled immediately, or
  • All or part of your order cannot be fulfilled at all
  • Where part of an order cannot be fulfilled immediately, the part that can be supplied will be dispatched as soon as possible.

Where part of your order cannot be fulfilled at all you will be advised as soon as possible by email, telephone or fax. All products with a limited sales period which are displayed in the Pat Cronin Foundation Shop will have the withdrawal date clearly shown.

However, where a product which does not have a specified sales period becomes unavailable due to unexpected or high demand, and that item is ordered by you before Pat Cronin Foundation has withdrawn that item from the Pat Cronin Foundation Shop, Pat Cronin Foundation will not be held responsible for inability to complete that order.

8. Delivery standards

Pat Cronin Foundation will endeavour to dispatch all orders within 4-5 working days of receiving the order and endeavour to deliver all orders within 7-10 business days from receipt of order. International delivery times vary from country to country.

9. Incorrect details supplied

Please note that acceptance of your order implies that we will fulfil your order within the time specified in the Delivery Standards. The following situations are exceptions:

  • If and when incorrect payment details, including credit card details, are supplied
  • Where correct credit card details are supplied but funds are not approved.

In the event that you supply incorrect payment and delivery details, Pat Cronin Foundation will take all reasonable steps to contact you using the personal details that you have provided. In the event that your supplied contact details are incorrect however, Pat Cronin Foundation will not be held responsible for not fulfilling your order, nor for being unable to advise you that this is the case.

10. International Delivery Services

Additional taxes, fees or levies may apply according to local legislation. Recipients of deliveries made outside the Australia may have to pay import duty or formal customs entry fees. Any customs or import duties are charged once the goods reach the destination country and these charges are your responsibility and must be paid by the recipient. Unfortunately we have no control over these charges and cannot tell you what the cost would be as customs policies and import duties vary from country to country.

In addition some countries have import restrictions on certain products or materials. You are responsible for determining whether there are any restrictions on delivery of our products to your selected destination. You can contact your local customs office for assistance regarding these matters.

Delivery may be delayed by local customs because of this but unfortunately this is out of our control.

11. Refund policy

All products sold by Pat Cronin Foundation must be:

  • fit for all the purposes for which goods of that kind are commonly supplied
  • acceptable in appearance and finish
  • free from defects
  • safe
  • durable.

You can return an item to us if:

  • it’s faulty
  • it’s incorrectly described
  • it’s different from a sample shown
  • it doesn’t do what we said it would do
  • it’s not of an acceptable quality
  • If the product is unsafe, can’t be fixed within a reasonable time, or you simply would not have bought it given the nature of the defect, we’ll offer you an exchange, repair or refund.

To ask for an exchange, repair or refund, you’ll need to prove that you purchased the product via the Pat Cronin Foundation Online Shop. If you can’t provide an order confirmation, another form of proof of purchase will be required.

If the product is assessed to be faulty or unfit for its intended purpose, refunds will be issued using the same method as your original payment.

Please return your item with your name, order confirmation number and the reason for your return within 60 days from the date of purchase.

For example:

John Smith
Order number: 56754576
Faulty – does not return a value.

12. Change of mind returns

10 day change of mind returns are offered on a limited range of products only.

13. Minimum and maximum order value

Please note that a minimum value of AUD $10.00 applies to all Pat Cronin Foundation Online Shop orders. The maximum order value is AUD $1,000.

14. Goods and services tax

All prices are inclusive of Australian Goods and Services Tax (GST) where applicable. Pat Cronin Foundation will issue a compliant tax invoice where appropriate.

15. Governance

These Terms and Conditions are governed by the laws of Victoria, Australia. In the event of a dispute you agree to submit to the exclusive jurisdiction of the courts of Queensland and the Federal Court of Australia.

16. Third party websites

The Pat Cronin Foundation Website may contain links to other websites operated, controlled or produced by third parties. Unless otherwise indicated, Pat Cronin Foundation does not control, endorse, sponsor or approve any such third party websites or their content nor does Pat Cronin Foundation provide any warranty or take any responsibility whatsoever for any aspect of those websites or their content.

17. Links to Pat Cronin Foundation website

If you wish to establish a link to this website, you must first seek approval from Pat Cronin Foundation. To seek approval, please contact your account manager. If you don’t have one or are unsure, please email Pat Cronin Foundation’s brand team.

The following information will be required to assess your request:

  • the URL of the website that you seek to establish a link from
  • a brief description of your website
  • the reason that you wish to establish a link
  • If Pat Cronin Foundation agrees to your proposed link, you must comply with any terms and conditions imposed by Pat Cronin Foundation as a condition of such agreement. If the nature and/or content of your website changes in any significant way, you must contact Pat Cronin Foundation and provide a new description of your website.

18. Contacting Us

If you have any questions about our Shipping and Returns Policy you are welcome to contact us during business hours Monday-Friday.